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Declaration of accessibility

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Declaration of accessibility

Tourism Development Bureau undertakes to ensure the accessibility of its website in accordance with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities.The declaration on accessibility applies to the websit: www.miastoinspiracji.lublin.eu
  • Date of publication of the website: 31-08-2020
  • Date of  the last update of the website: 25-11-2024

Status of digital accessibility

The website is partially compliant with the Act of April 4, 2019 on the digital accessibility of the websites and mobile applications of public sector bodies due to incompatibilities or exclusions listed below:

Content not available

Non-compliance with the Annex

  • Certain images/graphics may contain inadequate alternative titles.
  • Downloadable files (doc, pdf), despite being text documents readable by assistive technologies, may contain formatting errors that make the content difficult to read.

Preparation of the accessibility declaration

  • Date of declaration:31-08-2020
  • Date of last review of declaration: 31-03-2025
We drew up the declaration on the basis of documentation provided by the site contractor and on the basis of a self-assessment.

Keyboard shortcuts

  • You can use the standard browser keyboard shortcuts on the website.

Feedback and contact details

You can report any problems with the digital accessibility of this website to theTourism Development Bureau – e-mail turystyka@lublin.eu lub telefonicznie 81 466 38 50. Anyone has the right to request digital accessibility of this website or elements of it. When making such a request, state:
  • your name and surname,
  • your contact details (e.g. telephone number, e-mail),
  • the exact website address of the digitally inaccessible element or content,
  • a description of what the problem is and which way you would be most comfortable solving it.

We will respond to your request as soon as possible and no later than 7 days after receipt.

If this deadline is too short for us, we will inform you. In this information, we will give you a new deadline by which we will correct the errors you have reported or prepare the information in an alternative way. This new deadline will not be longer than 2 months.

If we are unable to ensure the availability of the digital website or content indicated in your request, we will offer you access by an alternative means.

Handling accessibility requests and complaints

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you disagree with this refusal, you have the right to complain. You also have the right to make a complaint if you do not agree to use an alternative means of access that we have offered you in response to your digital accessibility request.

Please submit any complaints by letter or email to:

  • Lublin Municipal Office, Tourism Development Bureau, 1-3 Jezuicka Street, 20-113 Lublin
  • e-mail: turystyka@lublin.eu.

You can also inform the Ombudsman about this situation and ask him to intervene in your case.

Other information

Mobile aplications

Tourism Development Bureau provides the following mobile applications:

Building accessibility

A detailed description of the architectural accessibility of the headquarters of the Office of Tourism Development located at the following location: 1-3 Jezuicka Street, 20-113 Lublin and other locations of the Lublin City Hall can be found at the link indicated below:

Pieces of information on building accessibility of particular venues of Lublin Municipal Office.

Communication and information accessibility

No sign language interpreter in English.
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