In case of problems with website availability, please contact the Tourism Development Bureau, turystyka@lublin.eu. You can also contact us by calling 81 466 3850. The same way you can apply for unavailable information and complain about the lack of accessibility.
Everyone has the right to request the accessibility of a digital website or some element of it. You can also request information through an alternative means of access, for example, by reading a digitally unavailable document, describing the content of a film without audio description and so on. The request should include the identity of the person making the request and an indication of how to be contacted. If the requesting person requests information by means of an alternative means of access, he or she should also specify a convenient way of presenting the information. The Tourist Development Bureau should process the request immediately, but no later than seven days after the request is made. If this deadline cannot be met, the Tourist Development Bureau will immediately inform the applicant when it will be possible to comply with the request. Still, this deadline may not be longer than two months from the date of the request. If it is not possible to ensure digital accessibility, the Tourist Development Bureau may propose an alternative way of accessing the information. If the Tourist Development Bureau refuses to comply with a request for accessibility or an alternative means of accessing information, the complainant may complain about the digital accessibility of the website. Once the procedure referred to above has been exhausted, a request may also be made to the Ombudsman.
Link to the Ombudsman’s website: www.rpo.gov.pl.
Architectural accessibility of the office of the Tourist Development Bureau (Filaretów 44, 20-109 Lublin):
Access by own vehicle. There is a paid car park near the building. The entrance is located from Kazimierza Wielkiego street. There are separate parking spaces for people with disabilities in the car park.
Access by public transport. Near the building, there are stops: at Filaretów street and at Zana street. From the bus stops, you have to drive several hundred metres to the building itself.
The Tourist Development Office is located on the ground floor of the building at 44 Filaretów in rooms: 108, 110, 111, 111A.
At the entrance to the building, there is a slope adapted for people with disabilities.
There is no adapted bathroom on the ground floor of the building.